Shipping & Returns

 

SHIPPING POLICY

Shipping to Quebec and Ontario is free for orders of more than $100 CAD before tax. If you live outside of Canada, please call us at (1-877-840-2616) to place an order : we will happily inform you of the taxes and shipping charges applicable to your location. Some conditions may apply. We will gladly inform you of applicable taxes and shipping fees according to your location. It is your duty to check whether conditions apply to your case. We do not cover import duties for sales outside of Canada. All Canadian orders are shipped through Purolator or Canada Post.

If the product you order is shown to be « in stock », it will be shipped within 2 or 3 business days. Should the shipping delay be longer, you will be notified.

Should your order be lost in transit, Chaussures Saute-Mouton must be notified within 90 days of the initial shipping date to initiate a claim to the carrier. Orders that are declared lost after this 90-days period will not be traceable and will not be credited.

Please note that the high volume of orders at some times of the year can result in a shipping delay of up to 5 business days. If your order is urgent, please get in touch with our customer service, who will gladly work with you to find a solution.

Important Notice - Holiday Closure 🎄

Our workshop will be closed from December 19th to 29th to allow our team to enjoy the holidays with their loved ones.

Orders placed during this period will be processed and shipped between December 29th and January 9th.

We thank you for your patience and understanding. For any urgent questions, please feel free to contact us by email at info@saute-mouton.com - we will respond upon our return.

Happy Holidays! 🎁

RETURN POLICY

No returns will be accepted more than 10 days after delivery. Shipping for returns is the client’s responsibility :

  • You will find a prepaid return label via our carrier Purolator in the box. If you use it, $14 will be subtracted from your refund (Quebec/Ontario) and 40$ (Other provinces of Canada).
  • You can also chose another carrier. In that case, please make sure to get a tracking number and ask for signature upon delivery, as Saute-Mouton is not responsible for lost returns.

For the US customers, return shipping costs are your responsibility with the company of your choice. Very important to specify that customs clearance must be done by HKennedy. We cover an amount of $30 CAD for customs clearance and the balance will be deducted from the refund.

To be eligible for a return, merchandise must meet these criteria :

  • Not having been worn (please try on our boots on a clean, indoors surface);
  • Include original box and tags;
  • Include a proof of purchase (order confirmation email or receipt).

Returned items must be placed in their original box and then put in a bag with the shipping label on, so that we can reuse the box. A $10 repackaging fee will be added for improperly packaged boxes. Shipping fees paid by the client will not be refunded.

As soon as we receive the returned item and can assess its condition, a refund of the paid price (minus any shipping charges) will be issued to the same credit card used to pay.

Extended Holiday Return Policy 🎄

We understand that Christmas gifts need more flexibility!

For all purchases made starting December 10th, we extend our return period to 30 days (instead of our regular 10 days).

This gives your loved ones plenty of time after the holidays to try on their new boots and ensure they're the perfect fit.